are a source of constant confusion. A guarantee of the fixtures and fittings installed is always carried by the manufacturer not the plumber who installed them. Ultimately all a plumber can guarantee is his workmanship and service levels.
When you use Whywait Plumbing we guarantee you many things and we stand behind all those guarantees because we want you to have a positive experience. At Whywait Plumbers Gold Coast, we enjoy a 95% customer satisfaction rating and this is why:
- We show up on time.
- We send only licensed and trained plumbers to your home, each one a full-time Whywait employee.
- Training and development are ongoing events for every member of our staff.
- You receive a guaranteed up-front price before we start any work.
- Our equipment and tools are the latest and best in the business which helps us do our job better and with a better end result.
- We keep our trucks well-stocked enabling us to complete most repairs with just one visit to your home.
We’re ensure you and our team members are protected by:
- Maintaining public liability insurance coverage for $20,000,000 that protects your property should a part fail in your home or business.
- Maintaining WorkCover insurance cover should one of our employees have an accident.
- Providing warranty protection on the jobs we undertake for you.
- Ensuring we are fully licensed as plumbing contractors in Queensland and New South Wales.
- Investing in state of the art communications systems to answer your calls and dispatch our plumbers to your home or business.
- Investing in modern vehicles that are correctly maintained.
- Complying with the Fair Work Act.
- Responding promptly on a 24 hour, 7 day basis to customers who call us in a crisis because they have a water leak, a blocked drain or have no hot water.
I urge you to ask questions about how you will be charged for plumbing services, insurance coverage and licensing before deciding which plumbing company to hire. Because the more you ask, the more you’ll see that our family-owned and operated company stands head and shoulders above the rest in true value offered.
By Gary Mays