Repeat clients account for over 70% of the jobs Whywait Plumbing undertake. Last weekend being the Queens Birthday long weekend coupled with the NRL Grand Final meant one of our loyal clients Kristian was looking forward to a great weekend. The last thing Kristian was anticipating was needing an emergency plumber Mermaid Beach as he drove home from work.
Kristian arrived home on Saturday night to gurgling sounds coming from his bathroom. Upon investigation, he found the only toilet in his unit was blocked. Even though it was 7.45 pm on a Saturday night, Kristian immediately contacted Whywait Plumbing Gold Coast as he knew their phones would be answered as he was concerned his unit had blocked drains.
Kristian confirmed all the details with Whywait Plumbing’s Operations Manager, Brad Greenaway, who was answering the phones. The Plumbing Technician on call was Nathan Parrish who was immediately dispatched as Whywait offer a 1-hour emergency response.
Upon arrival, Nathan set about testing all the drains in the unit to ascertain the extent of the blockage. Kristian’s home is a small unit in what was once a motel that has been converted into individual home units. Although the bathroom fixtures had been upgraded the underlying drainage was the original sewer drainage system.
To Kristian’s relief, Nathan found that the blockage was confined to the toilet as the rest of the fixtures were draining correctly. Using his Rothenberg toilet auger, Nathan was able to guide the auger through the toilet pan without removing it. After patiently operating the auger, Nathan was able to clear the blockage. Flushing the toilet several times to test it indicated that the blockage was cleared. Nathan cleaned up the bathroom and departed at 9.20 pm leaving behind a relieved Kristian.
On Sunday night Kristian gathered with a few of his mates at home to watch the NRL Grand Final between the Sydney Roosters and Canberra Raiders.
At 5.30 pm Kristian heard the dreaded gurgling sound originating from his bathroom again. Immediately he was on the phone to Whywait Plumbing, and for the second night in a row, Nathan was dispatched to deal with a blocked drain.
Arriving at 6.05 pm, Nathan again found the toilet blocked and a high water level in the shower floor waste. As Kristian’s unit has no accessible inspection openings into the sewer drains, it was a possibility that the toilet pan would need removing.
Using an extended auger unit, Nathan set about negotiating it through the toilet pan send bend and down the sewer drain. Kristian watched while Nathan set about dispatching the auger down the drain without damaging the toilet pan. Finally, after 15 minutes of slow progress, Nathan hit the blockage and managed to clear it.
Kristian and his mates were greatly relieved as they were now able to watch the NRL Grand Final and know they had working drains.
Kristian was so impressed with the service from Whywait Plumbing that he gave us a 5-star review on Google and contacted Gary Mays the owner of Whywait Plumbing to commend Nathan’s skills and recommend he be given a pay rise.
If you too are experiencing blocked drains like Kristian and need an emergency plumber Mermaid Beach to attend promptly don’t hesitate to pick up your phone and give us a call on (07) 5580 4311.