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Plumbing Innovations are Disruptive Innovation

Plumbing Innovations are Disruptive Innovation

Plumbing innovations have always been the norm in the plumbing industry. Innovation is change and is always about better ways of doing the same thing.

plumbing innovations are the norm at Whywait PlumbingWhen I started my apprenticeship the clearing of a blocked drain started using a plunger and was at least a two-man job using 1m long drainage rods. The rods were screwed together and manually pushed slowly down the drain until we hit the blockage. Clearing drains this way frequently took 3-4 hours.

Plumbing innovations mean that we now clear a blocked drain with state of the art high-pressure jetrodding technology that was unknown 20 years ago.

Innovation is always about change, but at Whywait Plumbing we have always been at the forefront of plumbing innovations. We have always lead change as Gold Coast plumbers from the purchase of our first high-pressure water jetting unit in 1992 or installing vehicle tracking systems or introducing guaranteed upfront pricing in 1999.

What we always considered was developing and improving our way of solving your plumbing problems is now referred to as disruptive innovation. I agree disruptive innovation is the new term in business in the 21st century. But it’s not new it’s just a new way of talking about improving our methods and practices using the latest technology.

plumbing innovations are lead by Whywait PlumbingChange is the norm, but it just appears to be frantic to an outside observer with online banking, online shopping, online flight bookings and so the list goes on. At least with plumbing, it can’t be done online except for those DIY enthusiasts who believe Google Plumbing has all the answers.

The level of disruption through plumbing innovations has impacted all plumbing installation and maintenance has been significant starting with:

  • Increasing use of prefabrication of bathroom and kitchen modules off-site where the plumbing is all undertaken in a factory, transported to the site and connected up to a water and drainage connection.
  • Continual advances in sustainability with the advent of low flow toilets, low flow taps, waterless urinals and recirculated hot water.
  • Advances in energy efficient products with heat pump hot water units, solar hot water, instant hot water and underfloor heating.
  • All of the different materials we now use in the pipework, relining of existing pipework, CCTV cameras to inspect pipes and pipe jointing methods where welding is now obsolete.
  • Excavation methods with advanced technologies in hydro excavation and tracking and locating of underground services.

The ongoing changes in technology in the plumbing industry are disruptive if not embraced. I agree that plumbing innovations cause a significant difference in how we undertake to solve plumbing problems and how the plumbers at Whywait work now.

Ultimately plumbing continues to be about protecting the health and safety of the community for now and the future to ensure we have good quality water and sewer systems in our buildings.

 

Gary Mays is a Master Plumber and the owner of Whywait Plumbing Services. Since 1976 Gary has grown Whywait Plumbing into one of Queensland’s most respected, professional and innovative plumbing companies. Gary is a member of Gold Coast North Chamber of Commerce and is trusted by media to speak on matters of local infrastructure and development.
It’s A Fact ZeroFlush Waterless Urinals Save More Water Than Money

It’s A Fact ZeroFlush Waterless Urinals Save More Water Than Money

ZeroFlush waterless urinals are an increasingly widespread investment being made by architects, hydraulic engineers, facilities managers and building owners throughout Australia because they help conserve water.

Here at Whywait Plumbing, we concur that there are conflicting arguments about the amount of money they save. ZeroFlush waterless urinals do operate without flushing any water, so they will always save water first and foremost. But when making a case for their installation and the investment in maintaining and operating them the best evidence is they are environmentally and sustainably superior to every water flushing urinal.

Installation of ZeroFlush waterless urinals as a corporate responsibility effort should always be a consideration, but here at Whywait Plumbing our experience with ZeroFlush enables us to give you a performance guarantee.

On current Gold Coast Water charges we can guarantee installation of ZeroFlush waterless urinals will reduce your water and sewer discharge costs.

Contact us at Whywait Plumbing now to discuss how you can benefit by installing ZeroFlush waterless urinals as we can guarantee the following:

  • the reduced capital cost to install as no expensive electronic water flushing systems are required
  • reduced maintenance costs with no water reticulation valves to maintain
  • simple and easy cleaning procedures with our natural enzyme cleaning products
  • reduction in blocked drains and drainage traps
  • all products used in the manufacture and maintenance of ZeroFlush waterless urinals are environmentally sustainable

Determining exactly how much water a ZeroFlush waterless urinal keeps from the Gold Coast Water sewer system is somewhat complicated. The number depends on a variety of arguable variables, such as the amount of water that a water flushing urinal would use, the number of people using the urinal and how often those people will use it.

A single water flushing urinal can use anywhere from 50,000 litres to 180,000 litres of water every year. Once again this is based on multiple variables such as the size of the building, the number of male employees and how many times they use the urinal each day. A building such as a factory with one bathroom facility, three ZeroFlush waterless urinals and 120 male employees, would save approximately 900,000 litres of water each year.

Calculating the payback period for installing ZeroFlush waterless urinals can be a complicated process. Using the average of $9 per 1,000 litres of water from Gold Coast Water and the example of an office with four men working in it, we can come up with some estimates.

Let’s say each man flushes a urinal 2,000 times per year or about 5.5 times per day, meaning that the four men flush the toilet 4,000 times a year in the office. With an older, water flushing urinal using 15 litres per flush will use 60.000 litres, costing about $540 every year just for water.

Ultimately, ZeroFlush waterless urinals save more water than money, but we guarantee that they are still worth the investment in sustainability.

Why Is My Hot Water Not Hot Enough?

Why Is My Hot Water Not Hot Enough?

A common question we get asked this time of year in relation to hot water repairs is “Why is my hot water not hot enough?”.

We find our customers tend to notice this problem predominately when showering and in most instances the temperature of the water hasn’t suddenly changed.
It’s more that when the weather is cooler we tend to increase the ratio of hot to cold water and therefore any fault that affects the hot water becomes more apparent.

Hot Water Not Hot Enough, Common Causes

When customers ask “why isn’t my hot water not hot enough” we always provide as much information as possible.
In our 40 years of plumbing experience and as hot water specialists, we have found the most common causes of this problem are:

Let’s take a closer look at each of these possible problems.

Malfunctioning tempering valve

Tempering valves are designed to blend hot and cold water to deliver water at a constant temperature that does not exceed 50’C. If water entering the tempering valve contains small amounts of sand or other debris this can become lodged in the filters of the tempering valve and affect the operation of the valve resulting in lukewarm rather than hot water.  Read more about tempering valves.

 

Faulty hot water service

If your hot water service is older (usually 10-15 years) or you have overlooked regular maintenance it could result in a problem with the heating system.

A hot water system fails most commonly at these points:

 

The element is the mechanism with in the hot water service that heats the water with the thermostat being responsible for switching the element on and off. Any problem with either of these parts can result in disruption to you hot water.

The relief valve is responsible for releasing built up pressure as the water heats. If this valve is constantly leaking then you will lose hot water which in turn is replaced with cold water that cools the hot water stored in the tank.

Hot water demand exceeds capacity

Typically if a tanks capacity is over 125L then you would connect to one of the off peak tariffs which means that electricity used by the hot water system will be charged at a lower rate. Whilst this makes for a cost effective solution it does come with some limitations as you do not have an unlimited supply and if for any reason your demand for hot water increases there is always the possibility that you could run out of hot water.

If you are finding the hot water in your household is consistently not hot enough, and repairs are not required, then seriously consider a larger capacity, new hot water system.

 

Help Is On Hand

Here at Whywait Plumbing we don’t consider hot water a luxury, it is a necessity. So if you live on the Gold Coast, call us now for Same Day Service.

 

False Claims on Flushable Wipes Result In $700,000 Federal Court Fine

False Claims on Flushable Wipes Result In $700,000 Federal Court Fine

Back in September 2015 we here at Whywait Plumbing first alerted our clients in newsletters and blogs to the fact that flushable wipes were in fact not flushable. At the time we said flushable wipes are an environmental nightmare and we stand by that claim.

We have repeated over and over again that the only things that are flushable in your toilet are toilet paper, urine and faeces or if you like to adhere to the three P’s rule of pee, poo and paper.

But as we all know a multitude of products labelled as flushable wipes or wet wipes have been claimed by their manufacturers that they could be simply disposed of by flushing down the toilet.

Federal Court of Australia fined Pental Limited for false claims about flushable wipes after campaigns by Whywait PlumbingLast Thursday the first of the ACCC prosecutions against manufacturers Pental and Kimberly-Clark Australia had a positive result in the Federal Court of Australia.

The manufacturer of White Kings flushable toilet and bathroom cleaning wipes Pental Limited and Pental Products Pty Ltd was fined $700,000 for its continual false and misleading claims that their products disintegrated “just like toilet paper”  in the sewage system.  The ACCC has separate ongoing proceedings against Kimberly-Clark Australia.

White Kings products in labelling, packaging and promotional materials included the following misleading statements:

  • flushable
  • White King Toilet Wipes are made from a specially designed material, which will disintegrate in the sewage system when flushed, just like toilet paper
  • Simply wipe over the hard surface of the toilet … and just flush away

The Federal Court ruled all these statements were, in fact, false with ACCC Commissioner, Sarah Court stating, “These White King wipes can’t be flushed down the toilet, and Australian wastewater authorities face significant problems if they are because they can cause blockages in household and municipal sewerage systems.” 

This is a huge win for the sewers and house drains where blockages have been an ongoing issue creating $16000 plumbing repair bills for homeowners.

Here in Queensland Michelle Cull from Queensland Urban Utilities said it was a “real win” for sewers as “We remove around 160 tonnes of flushable wipes from our sewerage network every year. Laid end-to-end, that’s enough to stretch all the way from Brisbane to Bali. We spend around $1.5 million a year clearing blockages from our sewer pipes and flushable wipes are a big contributing factor.”

flushable wipes Shonky Award supported by Whywait PlumbingThe campaign by Choice against flushable wipes has been an outstanding success. In 2015 Kleenex flushable wipes were an outstanding winner in their 2015 “Shonky Awards” which we highlighted in Flushable Wipes Win “Shonky Award” from CHOICE at the time.

On Thursday after the Federal Court, decision Choice spokesman Tom Godfrey reiterated that the false claims about flushable wipes were a “grubby marketing tactic that left households, local councils and water services organisations having to struggle with the cost of removing these wipes from the sewage system”.

The $700,000 fine is a positive message to manufacturers and the water industry and plumbers are now hopeful the manufacturers of wipes products now prominently label DO NOT FLUSH on all their products.

The $700,000 fine also sends a positive international message as the water industry worldwide has collectively committed to a position statement where all wipes and personal hygiene products must be clearly marked DO NOT FLUSH and that they can only be disposed of in the rubbish bin.

Here at Whywait Plumbing, we hope this $700,000 fine reinforces to everyone that any wipe product is never flushed down the toilet. I can only repeat if you wish to continue flushing wipes in all their forms down your toilet then I recommend you become aWhywait Plumbing Service Partner.

 

Gary Mays is a Master Plumber and the owner of Whywait Plumbing Services. Since 1976 Gary has grown Whywait Plumbing into one of Queensland’s most respected, professional and innovative plumbing companies. Gary is a member of Gold Coast North Chamber of Commerce and is trusted by media to speak on matters of local infrastructure and development.
Your Leaking Water Main Was Never Installed Correctly

Your Leaking Water Main Was Never Installed Correctly

In August 2014 after a large number of issues where every other job we attended was a leaking water main, I concluded that all of them were caused by incorrect installation. In our monthly newsletter and in a blog I highlighted that negligence causes plumbing emergencies.

leaking water main polypipe repaired by Whywait Plumbing ServicesSince 2014 nothing has changed with polypipe leaking water main repairs being a constant source of work. The number of defective installations in new homes reinforces that a City of Gold Coast plumbing inspection is not a guarantee.

It is positive to see that the Department of Housing and Public Works issued  Building And Plumbing Newsflash 558 on 13 March highlighting issues on the correct selection and installation of polyethylene (PE) pipe which is commonly called polypipe or blue line poly, used as a material for water supply installations. The QBBC also raised the matter in a blog Health and safety concerns relating to PE pipes, or ‘blue line poly’.

The issues we see every day on almost every leaking water main has been highlighted in the Newsflash with the Department stating “…..has become aware of issues associated with PE pipe including pipe leakage resulting from material splitting and holes developing in the material. Although the direct cause of these failings has not been determined, it is timely that the department issue advice on the correct selection and installation of the product.”

When installing a polypipe water main a licenced plumber must ensure that it is done so in accordance with the Plumbing Code of Australia and the referenced standard which is AS/NZS 3500.1-2015. These are not options but are law as per the Plumbing and Drainage Act 2002.

The following clauses in AS/NZS 3500.1-2015 must be complied with in regard to installing any underground water main:

  • Clause 2.3 Selection and Use of Materials and Products – this clause states that materials and products used in a water service shall be selected to ensure fitness for their intended purpose and goes on to list all those factors so that there is no doubt.
  • Clause 5.2 Proximity to Other Services – this clause is very specific on hoe water service pipes are to be separated from any other underground services including gas or electrical and drainage pipes. The separation distances range between 100mm and 600mm depending on the size of the water service and the type of the neighbouring service. The specific requirements are laid out in clauses 5.2.1 through to 5.2.10.
  • Clause 5.9 Depth of Cover – this clause once again is very specific in stating the depth at which underground pipes shall be with table 5.9 giving specific loading conditions and the minimum cover or depth which ensure the pipe is protected. In most cases the minimum depth is 300mm unless there are vehicle loading factors which then can require the pipe to be at 750mm depending on what the ground surface is.
  • Clause 5.10 Bedding and Backfill – this clause is the one we see most commonly ignored on the Gold Coast and is what causes the entire leaking water main to require replacing. The clause is very specific in stating that the pipe must be surrounded entirely with a minimum of 75mm of compacted sand or fine grain soil with no hard edged object in contact with the pipe. Again very specifically it states the final backfill shall be free from rock, hard matter, organic matter and be broken up to ensure that there are no soil lumps larger than 75mm.
  • Clause 5.11 Installation in Contaminated Areas – this clause states exactly what is a contaminated area and that a pipe laid in a contaminated area shall be installed in a water tight, corrosion resistant conduit.

The clauses above are quite specific on how your water main should be installed. They are specific requirements under the Plumbing and Drainage Act 2002. They are not options the plumber can choose to opt in and out of.

If you suffer a leaking water main and it is not installed as per the above clauses the licensed plumber installing it has done so knowing it is non-compliant and that it is reasonably foreseeable that failure and damage will occur over time. Very simply this is negligence.

Happy World Plumbing Day 2018

Happy World Plumbing Day 2018

world plumbing day 2018 celebrated by Whywait PlumbingWorld Plumbing Day is on 11 March every year and in 2018 that is this Sunday. Established by the World Plumbing Council, (WPC) in 2010 it is now celebrated around the world to promote the critical links between proper plumbing sanitation and human and environmental health.

As the World Health Organisation continually promote ‘Plumbing is Public Health’. This is further reinforced through a survey of 11000 doctors by the prestigious British Medical Journal in 2007 that voted overwhelmingly that the world’s most significant medical milestone since 1840 was sanitation. This was despite all the incredible medical breakthroughs in that time. Doctors recognised that the installation of a reliable sewage disposal system and a reliably clean water supply was judged the most significant medical advance in modern times.

Plumbing is Vital to Your Health

World Plumbing Day we take toilets for granted

We take a toilet for granted that we even work while using it

Sadly in Australia and many other developed countries, we take our plumbing and sanitary drainage systems for granted.

We think its normal to turn on a tap and get a constant supply of clean drinking water. We think nothing of going to the toilet and flushing the cistern when finished. We believe having a long hot shower is normal for everyone.

In many countries, a plumbing infrastructure that we have here in Australia is only a dream. In too many countries right now plumbing at best is very basic and at worst downright non-existent. In these countries the consequences of poor plumbing infrastructure cause millions of people to die.

The statistics are scary and should make us reflect in Australia on our appreciation of our plumbing and sanitary drainage infrastructure. According to the World Health Organisation:

every 15 seconds a child dies from a water-related disease

patients suffering from water-related diseases occupy half of the worlds hospital beds at any given time

3,100,000 children die every year from water-related diseases

1,100,000,000 people do not have access to a safe, reliable water supply

2,600,000,000 people do not have access to a sanitary toilet system

Plumbing Infrastructure Would Improve Every One of These Statistics

In Australia, few people pay any attention to the skills and expertise from plumbers to ensure that a buildings plumbing infrastructure is engineered to function with little fuss. It is even sadder that few people appreciate the ramifications of poorly installed plumbing infrastructure.

Plumbing infrastructure in Australia has always been at the leading edge of the technology as it continues to develop. Fortunately, all plumbers in Australia have to be licensed which ensures plumbers are legally responsible for complying with the Plumbing Code of Australia and relevant state legislation. This is not the case in many other countries with unskilled people installing poor quality infrastructure.

Plumbing is vital to everyone’s health and deserves to be respected for its essential role in promoting the link between proper quality plumbing, health, environmental sustainability and economic prosperity.

Without plumbing, none of us could live in a healthy environment in our large urbanised, densely populated cities. If you don’t believe me see how long you could survive in a house without working plumbing.

Respect For Plumbers and Their Skills

I continually hear many plumbers complaining that clients don’t treat them with respect and value their skills or the work they perform. But the reality is far too many licensed plumbers don’t respect themselves, their skills or their licences and are in a race to the bottom undervaluing and underselling the services they provide.

Plumbers who act as professionals and treat their clients with respect and above all respect their licences will always be treated with respect in return.