A burst flexi hose is a job we attend to almost every day. In all likelihood, you will have multiple flexi hoses in your home. They will exist commonly in both residential and commercial buildings under the kitchen sink, under the bathroom vanity basins, under the toilet cistern and under the laundry tub. Invariably when we attend to a burst flexi hose it has been damaged during installation causing kinking and has further experienced corrosion. Almost always the burst flexi hose was a time bomb waiting to happen. The braided stainless steel “simple to install” flexi hose has over the last 10 years replaced copper pipe connections to taps and toilet cisterns. Unfortunately, the braided stainless steel flexi hose has not lived up to expectations and delivered on the rust protection anticipated. In our experience, a burst flexi hose is caused by:
- incorrect installation with multiple kinks in the braided stainless steel
- stretching of the flexi hose to make the connection fit
- chemical attack from household cleaners
All of the above can create the perfect storm scenario in causing the braided stainless steel to corrode and rust. It then is just a matter of time until the stainless steel braiding fails which allows for the inner liner to burst. Here at Whywait Plumbing, we are now installing a polyamide hi class water hooker from Abey Australia which is the most technologically advanced flexi hose we have seen come onto the market. The Abey polyamide hi class water hooker cannot rust or corrode as it uses polyamide braiding that is similar to the Kevlar used in bulletproof vests. The connectors are manufactured from brass alloy so the entire flexihose will never rust even if its continually in contact with chemicals such as chlorine.
We are confident you will never experience a burst flexi hose once we install the Abey polyamide hi class water hooker as they literally cannot rust and cannot kink but best of all they come with a 15-year rust resistant warranty. Kinking is often the cause of a burst flexi hose but cannot occur with the Abey polyamide hi class water hooker. Kinking is simply poor installation as a result of over tightening the connector which twists the stainless steel braided hose. This over tightening creates pressure and tension in the braiding which frequently results in the inner liner bursting through the braiding and rupturing. The Abey polyamide hi class water hooker has a simple design to ensure that it is anti-kink. When we install the Abey polyamide hi class water hooker we are able to use two spanners to counteract any twisting that results in kinking.
Most of the flexi hoses currently used have an inner lining manufactured from EPDM which has the potential to absorb and release harmful chemicals such as chlorine into your drinking water. This ability to absorb chemicals also results in a potential burst flexi hose. With the Abey polyamide hi class water hooker the inner lining is manufactured from Softpex Core. The Softpex Core inner liner gives a superior mechanical performance to EPDM guaranteeing a longer life due to its higher tensile strength, higher abrasion resistance, higher working water pressure and non-corrosiveness. The extensive age/stress testing undertaken resulted in an amazing 0% failure rate.
We strongly recommend that you get us to check your flexi hoses every year for rust and/or corrosion and that they are replaced every five years. This will give you the peace of mind in knowing that the flexi hose in your home or business is not rusting and about to explode releasing water at 25 litres every minute that it flows. Rust is the #1 enemy of a braided stainless flexi hose.
When we replace your existing stainless steel flexi hoses with the Abey polyamide hi class water hooker we guarantee you will get:
- superior strength and corrosion resistance
- tested and WaterMark approved for use in Australia
- superior tensile strength
- superior working water pressure
- a superior mechanical performance with the Softpex core inner liner
- a 15-year rust resistant warranty from the manufacturer
As always we must caution you that installing or replacing a flexi hose is not a legally compliant DIY installation and under Queensland law must be done by a licensed plumber. You need to be aware that undertaking a DIY installation has the likelihood of making your insurance coverage null and void and the manufacturer’s warranty null and void if the flexi hose bursts and causes damage. Don’t wait for the ticking time bomb of your existing stainless steel braided flexi hoses to strike! Call us now to get us to upgrade you to the Abey polyamide hi class water hooker.
Plumbing innovations have always been the norm in the plumbing industry. Innovation is change and is always about better ways of doing the same thing.
When I started my apprenticeship the clearing of a blocked drain started using a plunger and was at least a two-man job using 1m long drainage rods. The rods were screwed together and manually pushed slowly down the drain until we hit the blockage. Clearing drains this way frequently took 3-4 hours.
Plumbing innovations mean that we now clear a blocked drain with state of the art high-pressure jetrodding technology that was unknown 20 years ago.
Innovation is always about change, but at Whywait Plumbing we have always been at the forefront of plumbing innovations. We have always lead change as Gold Coast plumbers from the purchase of our first high-pressure water jetting unit in 1992 or installing vehicle tracking systems or introducing guaranteed upfront pricing in 1999.
What we always considered was developing and improving our way of solving your plumbing problems is now referred to as disruptive innovation. I agree disruptive innovation is the new term in business in the 21st century. But it’s not new it’s just a new way of talking about improving our methods and practices using the latest technology.
Change is the norm, but it just appears to be frantic to an outside observer with online banking, online shopping, online flight bookings and so the list goes on. At least with plumbing, it can’t be done online except for those DIY enthusiasts who believe Google Plumbing has all the answers.
The level of disruption through plumbing innovations has impacted all plumbing installation and maintenance has been significant starting with:
- Increasing use of prefabrication of bathroom and kitchen modules off-site where the plumbing is all undertaken in a factory, transported to the site and connected up to a water and drainage connection.
- Continual advances in sustainability with the advent of low flow toilets, low flow taps, waterless urinals and recirculated hot water.
- Advances in energy efficient products with heat pump hot water units, solar hot water, instant hot water and underfloor heating.
- All of the different materials we now use in the pipework, relining of existing pipework, CCTV cameras to inspect pipes and pipe jointing methods where welding is now obsolete.
- Excavation methods with advanced technologies in hydro excavation and tracking and locating of underground services.
The ongoing changes in technology in the plumbing industry are disruptive if not embraced. I agree that plumbing innovations cause a significant difference in how we undertake to solve plumbing problems and how the plumbers at Whywait work now.
Ultimately plumbing continues to be about protecting the health and safety of the community for now and the future to ensure we have good quality water and sewer systems in our buildings.
World Plumbing Day is on 11 March every year and in 2018 that is this Sunday. Established by the World Plumbing Council, (WPC) in 2010 it is now celebrated around the world to promote the critical links between proper plumbing sanitation and human and environmental health.
As the World Health Organisation continually promote ‘Plumbing is Public Health’. This is further reinforced through a survey of 11000 doctors by the prestigious British Medical Journal in 2007 that voted overwhelmingly that the world’s most significant medical milestone since 1840 was sanitation. This was despite all the incredible medical breakthroughs in that time. Doctors recognised that the installation of a reliable sewage disposal system and a reliably clean water supply was judged the most significant medical advance in modern times.
Plumbing is Vital to Your Health
We take a toilet for granted that we even work while using it
Sadly in Australia and many other developed countries, we take our plumbing and sanitary drainage systems for granted.
We think its normal to turn on a tap and get a constant supply of clean drinking water. We think nothing of going to the toilet and flushing the cistern when finished. We believe having a long hot shower is normal for everyone.
In many countries, a plumbing infrastructure that we have here in Australia is only a dream. In too many countries right now plumbing at best is very basic and at worst downright non-existent. In these countries the consequences of poor plumbing infrastructure cause millions of people to die.
The statistics are scary and should make us reflect in Australia on our appreciation of our plumbing and sanitary drainage infrastructure. According to the World Health Organisation:
every 15 seconds a child dies from a water-related disease
patients suffering from water-related diseases occupy half of the worlds hospital beds at any given time
3,100,000 children die every year from water-related diseases
1,100,000,000 people do not have access to a safe, reliable water supply
2,600,000,000 people do not have access to a sanitary toilet system
Plumbing Infrastructure Would Improve Every One of These Statistics
In Australia, few people pay any attention to the skills and expertise from plumbers to ensure that a buildings plumbing infrastructure is engineered to function with little fuss. It is even sadder that few people appreciate the ramifications of poorly installed plumbing infrastructure.
Plumbing infrastructure in Australia has always been at the leading edge of the technology as it continues to develop. Fortunately, all plumbers in Australia have to be licensed which ensures plumbers are legally responsible for complying with the Plumbing Code of Australia and relevant state legislation. This is not the case in many other countries with unskilled people installing poor quality infrastructure.
Plumbing is vital to everyone’s health and deserves to be respected for its essential role in promoting the link between proper quality plumbing, health, environmental sustainability and economic prosperity.
Without plumbing, none of us could live in a healthy environment in our large urbanised, densely populated cities. If you don’t believe me see how long you could survive in a house without working plumbing.
Respect For Plumbers and Their Skills
I continually hear many plumbers complaining that clients don’t treat them with respect and value their skills or the work they perform. But the reality is far too many licensed plumbers don’t respect themselves, their skills or their licences and are in a race to the bottom undervaluing and underselling the services they provide.
Plumbers who act as professionals and treat their clients with respect and above all respect their licences will always be treated with respect in return.
A recent phone call I received regarding suspected illegal plumbing from an insurance company assessor was a timely reminder of why property owners and property managers must ensure the following where any plumbing work is concerned:
- that all plumbing work on your property is undertaken by a licensed plumbing contractor
- that all legislated council inspections are undertaken and all fees paid
- get a copy of the Queensland Governments, Queensland Building and Construction Commission (QBCC) Form 4 compliance certificate that the plumber must lodge and pay the $29.70 fee
- and that all products such as taps and toilets are WaterMark and WELS approved products
In this particular incident, the assessor was verifying with us what the property owner had claimed after a child had undertaken some experimental work with a pull out kitchen spray hose. We were able to supply the documentation he was seeking and all was well.
But this is not always the case. We had a situation we had to rectify last year where the owner of a hairdressing salon broken every rule in the book and paid dearly for it when her salon was flooded.
Like us all, she was extremely busy. Needing to replace her taps on the hair washing basins she did a Google search and found the perfect taps online at half the price she was expecting to pay.
A week later the taps arrived with instructions on how to install them so she decided her husband could do the installation as he was a bit of a handyman. The following Sunday when the salon was shut her husband removed the faulty taps and after a few minor mishaps had the taps up and working by that evening all ready for the next days trading.
The taps were a huge improvement on the old ones because they actually worked with the water mixing beautifully to the right temperature at the touch of the handle. Everyone was happy – clients, employees and owners.
The salon owner and staff talked with their clients whilst doing their hair how great the new taps. A major topic of conversation was what a bargain they had been to buy online plus they had saved a fortune on employing a plumber by doing all the installation themselves.
Three months after the taps were installed the salon owner got a call at home on a Saturday morning just as she was leaving for work to say there was water coming out of the front door to her salon.
When she arrived at the salon the water was indeed pouring out of the door and everywhere else. Water was flowing continuously from a burst connection hose on one of the new taps. Luckily she knew where to turn the water off on the street. Unfortunately, the taps did not have individual control valves under the hot and cold connections despite it being a required installation of the taps instructions.
A flooded salon meant that she had to get her staff to cancel client appointments despite it being the busiest day of the week. Instead of it being a cash flow positive trading day it became cash-flow negative with staff cleaning up the salon in conjunction with a multitude of tradesman beginning rectification.
On Monday with the rectification work already underway the insurance companies assessor arrived to inspect the damage. As expected he was a model of empathy with her plight taking a number of photos of the damage to the salon.
The Salon owner showed the assessor the faulty tap which he checked over and agreed it was indeed the cause of her flooded salon.
The assessor then asked her where she had brought the mixer taps and who was the plumber who installed them. Proudly she explained how she had saved a fortune purchasing the taps online and that her husband had installed them so they had saved the cost of the plumber as well.
She also told the assessor she had emailed the online store where she had purchased them as they had no phone number demanding that they supply a replacement tap.
On Friday she received a letter from her insurance company not only declining to cover the damage to the salon but also declining coverage on her business interruption insurance. Their reasons were she had through her own negligence directly caused the damage which also caused her business to have to temporarily cease trading. The negligence was:
- the installation of non-compliant taps with no Australian WaterMark or WELS certification in the salon’s basins
- the said taps were installed by a non-licensed person with no compliant contractor registration in contravention of the Plumbing and Drainage Act 2002 and Queensland Building Services Authority Act 1991.
So the bargain taps and the do it yourself plumbing installation turned into a financial nightmare for the salon owner. The repairs and rectification cost in excess of $30000. In addition, there was the loss of eight days trading plus the loss of clients who went and found a new salon.
You get what you pay for is an old cliche but with plumbing its definitely true. If the salon owner had complied with the law and done what she ultimately had to do, in employing a licensed plumber to install compliant mixer taps with individual control valves at the connection point she would have had not a single problem. Even if she had still had a burst connector flexihose to the tap her insurance coverage would have covered all of her costs as would have the public liability insurance policy of the plumber.
Ultimately its always to your advantage to:
- employ a licensed plumber and
- make sure the products he installs are WaterMark and WELS compliant and
- ensure you get a copy of the Queensland Governments, Queensland Building and Construction Commission (QBCC) Form 4 compliance certificate that the plumber must lodge and pay the $29.70 fee.
If you do all of the above you will never have a problem with an insurance claim being rejected because you have a paper trail for the assessor to follow. And I’m sure you will be surprised but our salon owner never received a new tap or any reply from the online store.
A combination of disposable wipes, paper towels and toilet paper blocking a drain because they were unable to break down in water.
Plumbing urban myths abound these days with social media and media sensationalism.
For the plumbing technicians at Whywait it’s frequently hard to get clients to understand factual information because they have Googled their problem and found what is, in reality, a plumbing urban myth that seems to fit.
Unfortunately, plumbing urban myths abound and below are a few popular myths and the real facts:
- Myth – disposable baby, kitchen or bathroom wipes and paper towels can be flushed down a toilet. Fact – The photo above is a pipe full of disposable wipes, paper towels and toilet paper that shows they don’t break down and degrade like toilet paper but pile up inside the drain and block your entire sewer drainage system.
- Myth – loud banging noises in a hot water service are a warning sign that it is about to burst and leak. Fact – unfortunately, there are no real warning signs that a hot water service is about to start leaking. If you do hear banging or rumbling noises coming from the actual storage tank it indicates that the loose minerals in the sediment in the bottom of the tank are causing air bubbles during the heating cycle and that in reality, your hot water service needs a 5 yearly service that includes flushing the tank of sediment.
- Myth – Thomas Crapper invented the toilet. Fact – No he did not invent it but made it work better with the flushing mechanism.
- Myth – Water flushes in a toilet clockwise in Australia in the southern hemisphere but anti-clockwise in Germany in the northern hemisphere. Fact – No the actual design of the toilet bowl dictates which direction water flushes as such a small amount of water is not affected by the Coriolis Effect.
Myths are often fun but the reality is plumbing urban myths can be dangerous if taken as factual which is why plumbing problems should always be diagnosed and repaired by a licensed plumbing contractor.
Plumbing myths are money spinners for us at Whywait Plumbing. But we wish they weren’t and you called us for advice first.
So often many of our service calls to blocked drains, broken water main pipes or flooded houses are caused by common plumbing myths and could have been avoided.
Our plumbing technicians constantly see the following plumbing myths causing problems that should never have occurred:
1. You used chemicals from the supermarket to “clear” a blocked drain
Forget using chemicals such as Draino to clear a blocked drain because they never work. Even if by some miracle they do the problem will return that is a guarantee. There is no DIY solution to a blocked drain and its scary for our plumbers to work on a drain full of harsh and dangerous chemicals. If your drains are gurgling or slow to drain contact us for advice but please don’t waste money on chemical solutions.
2. You think the toilet is a rubbish bin as well
Don’t be fooled by labels that say they’re “flushable” because sanitary napkins, cleaning wipes, paper towel’s, toilet scrubbers, make-up remover pads or pet litter to name a few are in reality not suitable for flushing down the toilet. Very simply they don’t disintegrate quickly enough in the low flows of water flushed through the toilet and eventually will block your homes sewer drain.
3. You think advice from the nice man at Bunnings is all you need to fix plumbing problems yourself
Yes we know its easy to take a photo of your plumbing problem then go down to Bunnings and show the nice man there who will try to diagnose and fix the plumbing problem on the spot and sell you all the parts to do it yourself. We see this every weekend when our plumbing technicians go out to repair these DIY stuff ups. Remember the nice man or lady at Bunnings are not plumbers they are retail shop assistants with no qualifications. Calling Whywait the first time is frequently the cheapest option because as we constantly see DIY jobs are seldom repaired correctly and continue to give problems until we repair it.
4. You don’t have a leak protection or water monitoring system
These days a water leak protection system is not expensive, frequently costing less than the excess on your insurance claim. For Whywait to install a water leak protection system that prevents flooding with a main water shut-off should a leak occur in your water main, internal water pipes, hot water heater, dishwasher, laundry washing machine and more guarantees your home with a lifetime of protection.
8. Your hot water heater will last forever and never needs maintaining
Don’t be fooled into thinking your hot water heater will last forever because the average life of a Rheem or Dux HWS is 7-12 years. Yes you can extend their life by regular maintenance but you must have a regular preventative maintenance programme rather than waiting until a leak occurs because by then its too late. It is almost inevitable that your lack of maintenance will result in a leak while you are on holiday or while you are sleeping.
Remember plumbing problems never go away until proper repairs are undertaken.