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Client Reviews

Over the years, we have relied on Whywait Plumbers for our plumbing needs. Recently we experienced two major plumbing problems. We were thrilled to see David arrive to do the jobs. He is exemplary in his professionalism, work ethic, quality tradesmanship and communication with clients. In addition his training of work experience young men and apprentices is outstanding, always showing respect and ensuring clear explanations and inclusion in all aspects of the plumbing processes. He never leaves without cleaning the site and checking customer satisfaction. We never hesitate in recommending your company to neighbours, family and friends. Kevin and Carolyn, Robina.

Can you please extend our thanks to David, and add this review to your website.

Many thank.

Kevin and Carolyn Eggins, Robina

My experience with the representatives of WhyWait Plumbing at every level was exceptional. Particularly Daniel, who did the first inspection and explained the options for the job.

I greatly admire any business that has thought through their service delivery systems and staff training well. WhyWait Plumbing has certainly done that.

The response was prompt, the service alternatives were well explained and the work completed quickly and was of high quality. So was their paperwork.

I would unreservedly recommend their services to anyone with a domestic plumbing issue wanting a speedy, professional resolution.

David Beard, Managing Director, Coastsure Insurance Brokers Pty Ltd
Good morning,

I would like to say thank you for your great service.

I’m not sure of their names…..Justin and Grayson……..such professional service and advice, great guys!

You have my full recommendation!

Thanks Phil

Phil Conboy
Good morning,

I had my annual plumbing check this morning and I would like to express my appreciation for the expertise and friendliness of your technician who attended.  (forgot his name)
On every occasion I have needed to engage your company I have been extremely happy with the service and most importantly your employee who has attended.
Confidence in your company is one of the reasons I continue to engage with your company.
Many thanks,
Janelle Muirhead
Just wanted to say….. We would have no hesitation recommending your company, the young fellow who came to fix our problem yesterday was prompt, efficient and really professional, he would be a credit to any business. Thank You. Christine and Roy
I would like to congratulate your company on what I can only describe as “Exemplary Service” to the customer. I needed a plumber and saw your add in the Yellow Pages.
I rang to arrange for a plumber to visit and within 2 hrs your company had responded. The plumber Matt was courteous professional and took to the task expeditiously.
We will refer your excellent customer service to our many friends and relatives … Thank you.Michelle, Bundall
I would like to complement the efficient, professional service from Whywait plumbing. In particular I would like to thank Jared for his friendly manner, enthusiasm for his job, and how he explained everything in detail, down to photographing what he had done on the roof to show me. The Body Corporate for Marine Royale will continue to support and recommend Whywait plumbing.Val, Southport
We write just to record our appreciation of the prompt and efficient service rendered today. Your tradesman was not only very efficient but most pleasant to deal with. It is very satisfying to get such good service. Please pass on to your employee our thanks. He is certainly a good public relations tradesman.Robert, Nerang
Hi Gaz. Re Help! There’s Water Pouring Out of My Ceiling Light I think  these bulletins of yours are not bad.  Well done.  Funny, your logo reminds me of a Mars Bar.Rick, Gold Coast
Hi Gary,  Its great having hot showers again. Thank you to all of you.Edward, Coomera Waters
I would like to take this opportunity to thank you for all your assistance and care while I was at Elanora and highly recommend your services.Lynne - Elanora
Re Council Plumbing Fees & Red Tape Almost Eliminated In Queensland – this article is very interesting. Keep up the good work.Leonard, Gold Coast
Firstly, thank you to Troy the plumber, who carefully checked our existing hot water system so thoroughly. Secondly, thank you to the young lady who returned my call late at night on the 28.09.2012. On ordering the hot water system and the installation with Troy for him to complete, I assumed that I’d have enough credit left on my Mastercard after our vacation to pay for this. After checking on the internet banking facility, I discovered that there was not going to be adequate funds available. That’s when I immediately phoned late at night to cancel the job. Obviously not planning for such a cost of having to do maintenance after just returning from our holiday. I explained to your staff member that night that we will be living off one income for a few weeks as I work casual and get paid fortnightly and will not be getting any pay and only a fortnights pay on the 18 Sept. To my surprise, she took this all into consideration and said that she would explain our situation to you as the owners. And took it upon herself to trust us to give you a deposit and allow us to pay you off. To this day, I am still shocked that a company who doesn’t know us would be kind enough to allow us this opportunity.  THANK YOU EVER SO MUCH for this opportunity, we are SO GRATEFUL. If your staff and your company were not so trusting and understandable and kind, we would not have any hot water for weeks on end. I can’t thank you enough.  I moved down to the GC from Brisbane and bought here 3 years ago. Obviously in this time, I have not required a plumber until now. I found your company out of the ‘Yellow Pages and chose your company because it was a family business. I’m so glad I made the right choice, when choosing to contact ‘Whywait Plumbing service’. I will certainly be recommending your company to anyone who requires a plumber on the GC.Suzanne, Southport

I would like to congratulate your company on what I can only describe as “Exemplary Service” to the customer. I needed a plumber and saw your add in the Yellow Pages.  I rang to arrange for a plumber to visit and within 2 hrs your company had responded. The plumber Matt was courteous professional and took to the task expeditiously. We will refer your excellent customer service to our many friends and relatives … Thank youM., Bundall

Just wanted to forward our thanks to Whywait Plumbing for being one of the very few plumbers on the Gold Coast willing to help us with our hot water system on a Saturday without wanting a kings ransom as payment. Your young technician Andrew was courteous, friendly and knowledgeable and performed his job quickly and cleanly without any issues. Please thank him again for us as our hot water is now hot and working better than ever. Warm Regards, Bruce, Upper Coomera
Please pass on my regards to Gary Mays and the team at Whywait Plumbing Services for these very informative newsletters.  This is the first time I’ve ever experienced such pro-active information provided by a plumbing service provider. I actually do read these newsletters with interest and find the information very useful.  Also, I wish to pass on my appreciation for the great plumbing service I’ve always received from Whywait. I’ve found your service levels to be a real cut above other plumbing companies I’ve used in the past, and for that matter, all other trade services I’ve used in general. There is a certain peace of mind when you know that any plumbing problems in the home can be easily dealt with by the professional team at Whywait.Colin, Ormeau
Thankyou for your informative Email about council inspectors inspecting Solar Hot Water systems. I received a letter a couple of days back from the Council asking me to make an appointment to inspect the Solar hot water. I was worried about this purely because I thought there might have been an ulterior motive as I know the system was installed by professionals to all Australian Standards. Your article helped me understand what it is all about. Getting work for the excess staff employed by the council. Thanks GaryRichard - Gold Coast

Thanks Gary. Totally agree with your comments on fluoride. Particularly like your column on reverse osmosis system. We have had one for years and can vouch for it.  We use the water for ice cubes and add them to ouzo. Not sure whether it’s the water or the ouzo or both.  I haven’t had any medical problems for 20 years. (66 last week)”Peter, Gold Coast
Hi Gary, Just to let you know that I do read your Newsletter and find the articles very interesting. I regularly pass this Newsletter on to other members of my family. Hope you don’t mind.Graeme, Gold Coast

I wish to compliment your plumber, Richard who attended to some plumbing at my home on 18 and 20 January. Richard has very good interpersonal skills, was informative and carried out his duties in a most professional manner. To have such qualities in an employee is a great advantage and I would appreciative if you would note my compliments and give Richard a pat on the back for a job well done.Robert, Highland Park
I just wanted to drop you a quick line to let you know that I continue to be very impressed with the service provided by your company. David has just completed a few jobs for me and, as is always the case with your staff, I found him to be be extremely professional, efficient and also very friendly (always good for PR!). Likewise, I was very impressed by my dealings with Georgie over the phone. Congratulations on running such a great business and providing such excellent service.Scott, Gold Coast
Gary, thank you so much for following this up and getting back to me. I have enjoyed the service from your company thus far, and trust your judgement, of course, re electrical work. I appreciate the time you have taken to attend to this issue.Lisa, Gold Coast
Hi Gary, Thanks for your emails which always have interesting info. I particularly loved the one with the short history of plumbing in Babylonia. I forwarded this email onto a few of my friends who would find that article interesting, I hope you don’t mind.Carola, Oxenford
I thank you very much for your understanding and help. I ran my business with the same high ethics as you appear to be doing.Mark, Hollywell
Last week we had occasion to use your services to resolve a leaking hot water system. The young plumber by the name of David was excellent. He did not leave the premises until he was certain the leak was fixed, it was and still is leak free. He was courteous, professional and knowledgeable in his trade. I felt that he had an excellent work ethic. He is a credit to your company.Alan & Margaret, Gold Coast
I would like to thank you sincerely for fixing the problem that I had with the overflow on my tank. The boys worked hard and have rectified the problem. Now the water flows down the downpipe perfectly.Tanya, Underwood